Terms of service

Terms of Service — ERUCKE LTD (Trading as “Erucke”)

These Terms of Service govern your use of the Erucke website and all purchases made from ERUCKE LTD. By accessing or purchasing from this website, you agree to be bound by these Terms.

ERUCKE LTD is a company registered in England and Wales.

Registered entity: ERUCKE LTD

Trading name: Erucke

Location: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM

Contact: support@erucke.co.uk

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1. Use of the Website

You agree not to use this website for any unlawful purpose or in any way that may harm ERUCKE LTD, its customers, or its systems. Any attempt to interfere with website functionality, security, or operations is strictly prohibited.

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2. Order Acceptance

All orders placed through this website are offers to purchase products from ERUCKE LTD. We reserve the right to:

  • refuse or cancel any order
  • limit quantities
  • cancel suspicious or fraudulent transactions
  • request additional verification before processing an order

An order is only accepted once payment is processed and a confirmation email is issued.

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3. Pricing and Payment

All prices are listed in GBP. ERUCKE LTD reserves the right to update prices at any time. Payment must be completed at checkout. Orders will not be processed until payment is received.

We are not responsible for delays caused by payment processors, banks, or verification checks.

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4. Shipping and Delivery

Delivery times are estimates and not guaranteed. Delays caused by couriers, customs, weather, or other external factors are outside our control.

Lost Parcels

If a parcel is marked as delivered by the courier, ERUCKE LTD is not responsible for non‑receipt. If a parcel is not delivered:

  • we will open an investigation with the courier
  • we may request a signed declaration of non‑receipt
  • replacements or refunds are issued only after courier confirmation

This process complies with UK delivery regulations.

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5. Returns and Refunds

Our full Return & Refund Policy forms part of these Terms. By purchasing from Erucke, you agree to the conditions set out in that policy.

Key points (summary):

  • Non‑faulty returns accepted within 14 days if unused, unopened, and in original packaging.
  • Customer pays return shipping for non‑faulty returns.
  • Faulty/incorrect items require photo/video evidence before approval.
  • RMA authorisation is required for all returns.
  • Certain items are non‑returnable (liquids, hygiene items, consumables, opened items, etc.).
  • Refunds issued only after inspection and approval.

The full policy is available on our website and overrides this summary.

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6. Non‑Returnable Items

For hygiene, safety, and resaleability reasons, the following items cannot be returned unless faulty:

  • liquids, gels, oils, creams, sprays
  • hygiene‑sensitive items
  • consumables
  • personalised or custom‑made items
  • clearance or final‑sale items
  • opened or used products
  • items without original packaging

These exclusions are permitted under UK consumer law.

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7. Product Descriptions

We aim to ensure all product descriptions, images, and specifications are accurate. Minor variations in colour, packaging, or appearance may occur. Such variations do not constitute grounds for refunds.

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8. Limitation of Liability

To the fullest extent permitted by UK law, ERUCKE LTD is not liable for:

  • indirect, incidental, or consequential damages
  • loss of profits, revenue, or data
  • delays caused by couriers or third‑party services
  • misuse of products
  • unauthorised access to your account or data

Our total liability for any claim shall not exceed the amount paid for the product in question.

Nothing in these Terms limits your statutory rights.

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9. Fraud Prevention

ERUCKE LTD reserves the right to:

  • cancel suspicious orders
  • block abusive customers
  • refuse service to individuals engaged in chargeback abuse, false claims, or fraudulent activity

Evidence may be shared with payment processors, banks, and law‑enforcement authorities where necessary.

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10. Intellectual Property

All content on this website—including text, images, branding, and design—is the property of ERUCKE LTD and may not be copied, reproduced, or distributed without written permission.

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11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved exclusively in the courts of England and Wales.

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12. Changes to Terms

ERUCKE LTD may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.