Shipping & Returns

Shipping

We deliver across the UK. Here's what to expect once you place your order:

• Processing time: Orders are processed within 1–3 business days.
• Estimated delivery: 7–15 business days from dispatch, depending on your location and the supplier.
• Tracking: Once your order has been dispatched, you'll receive a tracking number by email so you can follow your parcel every step of the way.
• Free shipping: We offer free shipping on qualifying orders. Any applicable thresholds will be shown at checkout.

Please note: As we work with international suppliers, delivery times may vary slightly. We appreciate your patience and always aim to get your order to you as quickly as possible.

Returns

We want you to love what you ordered. If something isn't right, here's how our returns process works:

• Return window: You have 14 days from the date of delivery to request a return.
• Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
• Non-returnable items: For hygiene reasons, underwear, swimwear, and pierced jewellery cannot be returned unless faulty.
• How to return: Contact us via our Contact page with your order number and reason for return. We'll guide you through the next steps.
• Refunds: Once your return is received and inspected, we'll process your refund within 5–7 business days to your original payment method.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with a photo and your order number. We'll make it right as quickly as possible.

For any questions, visit our Contact page — we're happy to help.